Southeastern Grocers

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Street Address 1260 W PALM COAST PARKWAY
Job Locations US-FL-PALM COAST
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Deli Associate Location: Retail Grocery Location Position Overview The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.  Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144267
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 6270 COMMERCIAL WAY
Job Locations US-FL-BROOKSVILLE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  
Requisition ID
2024-144266
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 3565 N LECANTO HWY
Job Locations US-FL-BEVERLY HILLS
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Deli Associate Location: Retail Grocery Location Position Overview The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.  Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144265
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 5428 DOGWOOD DRIVE
Job Locations US-FL-MILTON
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Front End Specialist Location: Retail Grocery Location Position Overview The front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes. This role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards. - Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained. - Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts. - Determine and order an appropriate amount of money for daily business. - Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member. - Ensure discarded or returned merchandise is put up. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Perform cashier and pricing team member duties, as necessary. - Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat. - Perform other job-related duties as assigned. Minimum Qualifications Minimum - Must be at least 18 years of age. - High school diploma or equivalency. - Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred Qualifications - Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Proficient with computer applications used in effectively operating the department. - Strong customer service skills. - Exceptional interpersonal, motivational and communication skills. - High standard of integrity and reliability.  
Requisition ID
2024-144264
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Specialist
Full-Time / Part-Time
Full-Time
Street Address 6300 GRELOT ROAD
Job Locations US-AL-MOBILE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  
Requisition ID
2024-144256
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 5428 DOGWOOD DRIVE
Job Locations US-FL-MILTON
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Cashier Associate Location: Retail Grocery Location Position Overview The cashier associate is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual maintains financial responsibility in his/her service lane. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Listen to and appropriately escalate customer concerns to management with a positive attitude. - Manage lane according to service standards. - Inform customers of specials and promotions as requested by company or store management - Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Put up discarded or returned merchandise. - Return carts to shopping cart corral. - Assist in training new cashiers. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Meet legal and company policy age requirements to perform job functions. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144254
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 243 US HWY 27 SOUTH
Job Locations US-FL-DUNDEE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Produce Associate Location: Retail Grocery Location Position Overview The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144250
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 3538 BLANDING BLVD.
Job Locations US-FL-JACKSONVILLE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Deli Associate Location: Retail Grocery Location Position Overview The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.  Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144243
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 11957 SOUTH APOPKA VINELAND RD
Job Locations US-FL-ORLANDO
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Overnight Grocery Assoc     Job Purpose Job Summary Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store during overnight hours. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.   Essential Responsibilities Percent Of Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning Offers customers assistance in finding or suggesting product. 70% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines. 10% FINANCIAL: Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. 10% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Required Education Course of Study     Preferred Education Preferred Education Course of Study High School / GED   Language Requirements Language(s) Required Language(s) Preferred English Spanish Relevant Experience Relevant Experience Supervisory Experience 0 -3 yrs minimum   Knowledge, Skills & Abilities Required ·   Must be 18 years of age ·   Authorization to work in the United States or the ability to obtain the same. ·   Successful completion of pre-employment drug testing and background check. ·   Strong customer service skills. ·   Exceptional interpersonal, motivational and communication skills.   Environmental Factors Environmental Factors Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Overnight varied shifts.
Requisition ID
2024-144241
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  
Requisition ID
2024-144240
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Produce Associate Location: Retail Grocery Location Position Overview The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144239
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Grocery Associate Location: Retail Grocery Location Position Overview The grocery associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.  Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department (grocery, general merchandise, dairy and frozen food areas) products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Assist with receiving vendor merchandise. - Unload truck deliveries promptly. - Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Meet legal and company policy age requirements to perform job functions. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144238
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Self-Checkout Associate     Job Purpose The Self-Checkout Associate, is responsible for increasing customer confidence and loyalty by ensuring an accurate, fast and courteous customer experience in the self-checkout lanes. This position will be required to observe multiple self-checkout registers while  providing customer assistance and ensuring proper checkout procedures.   Essential Responsibilities Responsibility % Of Time Provide outstanding service in the Self-Checkout lanes according to SEG service standards: ·    Provide continuous attention to customer needs; greet, assist and thank customers with a friendly smile in a prompt and courteous manner. ·    Actively engage and direct customers to utilize self-checkout lanes.  ·    Monitor regular lanes for excessive traffic and invite waiting customers to use the self-checkout. ·    Inform customers of specials and promotions as requested by company or store management. ·    Listen to and appropriately escalate customer concerns to management with a positive attitude. ·    Assist in training new cashier Associates. 60% Oversee Inventory Management and Security in self-checkout lanes: ·    Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate. ·    Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action is illegal and/or against company policy. 30% Keep work area clean, orderly, and free from safety hazards: ·    Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. ·    Return carts to shopping cart corral. ·    Report faulty equipment and hazards to management. 10% Performs other job-related duties as assigned.   Qualifications Required Education Course of Study N/A   Preferred Education Course of Study High School / GED   Relevant Experience Supervisory Experience 0 -3 yrs minimum No Supervisory Experience Language(s) Required Language(s) Preferred English English Knowledge, Skills & Abilities Required • Must be at least 16 years of age to perform job functions. • Ability to read, write and speak English proficiently. • Ability to understand and follow English instructions. • Compliance with all company policies and procedures. • High standard of integrity and reliability. • Basic computer skills required to participate in online training. • Authorization to work in the United States or the ability to obtain the same. • Successful completion of pre-employment drug testing and background check.   Environmental Factors Department Retail Environmental Factors Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up tp the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs.   Travel Requirements Travel Percent Overnight None No
Requisition ID
2024-144237
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Bagger  Location: Retail Grocery Location Position Overview The bagger is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively packages customer purchases and expedites the flow of groceries from checkout lane to customer’s vehicle. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Assist customers in unloading purchases onto the conveyor belt at the checkout. - Pack customer purchases in a manner to prevent damages, carry or push groceries in a shopping cart to the customer’s car and load groceries into the vehicle. - Check the price of merchandise in all departments, as needed. - Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Put up discarded or returned merchandise. - Collect shopping carts from parking lot and other areas and return to designated area. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Meet legal and company policy age requirements to perform job functions. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144236
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Overnight Grocery Assoc     Job Purpose Job Summary Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store during overnight hours. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.   Essential Responsibilities Percent Of Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning Offers customers assistance in finding or suggesting product. 70% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines. 10% FINANCIAL: Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. 10% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Required Education Course of Study     Preferred Education Preferred Education Course of Study High School / GED   Language Requirements Language(s) Required Language(s) Preferred English Spanish Relevant Experience Relevant Experience Supervisory Experience 0 -3 yrs minimum   Knowledge, Skills & Abilities Required ·   Must be 18 years of age ·   Authorization to work in the United States or the ability to obtain the same. ·   Successful completion of pre-employment drug testing and background check. ·   Strong customer service skills. ·   Exceptional interpersonal, motivational and communication skills.   Environmental Factors Environmental Factors Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Overnight varied shifts.
Requisition ID
2024-144235
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 2750 W. 68TH ST. STE. 201
Job Locations US-FL-HIALEAH
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Grocery Associate Location: Retail Grocery Location Position Overview The grocery associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.  Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department (grocery, general merchandise, dairy and frozen food areas) products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Assist with receiving vendor merchandise. - Unload truck deliveries promptly. - Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Meet legal and company policy age requirements to perform job functions. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  
Requisition ID
2024-144234
Banner
Fresco y Mas Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Full-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Meat Cutter Location: Retail Grocery Location Position Overview The meat cutter is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Under supervision, this position cuts meat to specifications for variety, size, quality and trim.   Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner - Prepare and package food products and process customer orders to their specifications; process fresh meats, smoked meats, seafood, random weight, lunchmeat, frozen food and salted meats to production standards. - Receive and breakdown meat deliveries. - Utilize peak time performance cutting lists to cut and trim all products as directed by company standards. - Properly wrap, weigh and price product as needed. - Properly cube, slice and grind meat as needed. - Observe local, state and government weights and measure laws, sanitation standards, grinding logs and Country of Origin Labeling. - Observe safety standards while working with power equipment - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.
Requisition ID
2024-144233
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Full-Time
Street Address 1514 S FRENCH AVE
Job Locations US-FL-SANFORD
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Bakery Associate Location: Retail Grocery Location Position Overview The bakery associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.    
Requisition ID
2024-144232
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 3116 W COMMERCIAL BLVD
Job Locations US-FL-TAMARAC
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  
Requisition ID
2024-144230
Banner
Winn-Dixie Retail Stores
Category
Retail
Position Type
Hourly Associate
Full-Time / Part-Time
Part-Time
Street Address 8928 PROMINENCE PARKWAY BUILDING 200
Job Locations US-FL-JACKSONVILLE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.     Asset Protection & Safety Analyst (AP & Safety Analyst)     Job Purpose The asset protection & safety analyst will research and analyze information from a variety of databases in order to identify and validate trends relating to sales, shrink, inventory, point of sale (“POS”), stock keeping unit (“SKU”) and gross profits.  This position will utilize available departmental tools such as digital closed circuit televisions (“CCTV”), POS exception based monitoring systems and SKU inventory reports to detect and substantiate the occurrence of occupational fraud.  The asset protection and safety analyst will be accountable for and measured on business and departmental goals in the areas of shrink, accidents, bad checks and cash losses and must be able to investigate and determine root cause relationships and provide solutions that are not always intuitive, obvious or have a precedent.   Responsibilities 1. Develop and refine targeted analytics to support investigations of high center store and fresh inventory shrink to determine the root cause. Analyze SKU level inventory data, identify theft trends and validate losses in the areas of internal, external and vendor theft. Perform reverse engineering of shrink related issues to identify the root cause and make recommendations to minimize future exposure by implementing controls. Develop standardized reports that provide asset protection and its business partners with reporting metrics designed to identify loss trends by store, district, region and company. Provide insight and recommendations on the root cause of robberies, burglaries, internal and external theft and all incidents occurring on company properties.   2. Make recommendations to refine, maintain, and oversee the companies POS exception based monitoring platform for both the asset protection investigative and store performance sides, while developing standardized reporting metrics for store operations and asset protection. Participate in surveys designed to capture bottom up feedback on various asset protection and safety programs; analyze results and provide recommendations to reduce loss and drive organizational changes.   3. Collaborate with business partners to develop and refine reporting and analytic metrics for asset protection audit that will utilize fact based information and provide a predictive model to identify problems and opportunities at the store, district, region, and company levels. Analyze reporting and existing data and identify any inconsistencies or additional areas of opportunity.   4. Audit processes and controls that impact shrink, accidents, bad checks and cash losses by utilizing digital CCTV and notify field asset protection staff. Conduct internal theft and accident investigations using various sources of information, all legal means necessary and within the framework of established department investigative policies and procedures. Identify potential safety risks and advise store management of preventative actions to be taken. Conduct external theft investigations and identify organized retail theft for stores suffering enormous losses as reported by store management and supported by inventory shrink results and SKU inventories. Maintain a thorough understanding of POS exception based reporting tools and utilize this software effectively in detecting, investigating and resolving problems associated with front end and pharmacy shrink.   5. Monitor and audit burglar alarm exceptions and provide specific reporting to corporate and field teams. Conduct periodic surveillance of retail locations, distribution centers and office locations to resolve or identify criminal activity. Provide crisis situation support through digital CCTV, communication and reporting while partnering with law enforcement when required.   6. Perform other job-related duties as assigned.                                                                           Qualifications Education Required: Bachelor's Degree Course of Study: Criminal Justice, Business Administration Education Preferred: Bachelor's Degree Course of Study: Same as above Relevant Experience: 0 - 3 yrs minimum Language(s) Required: English                                     Supervisory Experience: 0 - 3 yrs minimum Language(s) Preferred: English                                     Knowledge, Skills & Abilities Required:   ·          Bachelor’s degree in criminal justice, business administration or related field and at least two (2) years’ experience in asset protection/loss prevention, forensic accounting, auditing or related field; or an equivalent combination of education and experience. ·          Demonstrated proficiency in forensic audit tasks and investigations. ·          Possess a valid driver’s license with a satisfactory driving record. ·          Ability to read, write and speak English proficiently. ·          Ability to understand and follow English instructions. ·          Authorization to work in the United States or the ability to obtain the same. ·          Successful completion of pre-employment drug testing and background check. Knowledge, Skills & Abilities Preferred:   ·          Certified Forensic Interviewers (CFI)/Certified Fraud Examiners (CFE)/Certified Protection Professional (CPP) designation. ·          Possess financial acumen, flexibility, resiliency and self-direction. ·          Proficiency using data base systems (ex. Hyperion) ·          Excellent communication and interpersonal skills to effectively convey complex and detailed information to a diverse population. ·          Excellent communication, presentation and interpersonal skills to effectively convey complex and detailed information to a diverse population. ·          Ability to provide innovative solutions while minimizing loss. ·          Excellent analytical, organizational and investigative skills. ·          Ability to travel up to 10% of the time, including overnight. ·          Ability to work nights, weekends and holidays. ·          Ability to maintain the highest level of confidentiality. ·          Compliance with all company policies and procedures.   Environmental Factors Job Location:   Store Support Center Department: Asset Protection Physical Demands:     While performing the essential functions of this position, the employee is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands.  The employee is occasionally required to stand or walk on carpet, tile or concrete, carry, push, lift or pull up to 10 lbs. Working Conditions:   While performing the essential functions of this position, the employee is typically not substantially exposed to adverse working conditions. Safety Risk Factors: The employee is occasionally required to twist back and/or neck and walk on a slippery or cluttered floor surface. Equipment, Tools, etc.: While performing the essential functions of this position, the employee will be required to utilize a personal computer, telephone, printer, copy machine, facsimile machine and other general office supplies and equipment.   Schedule(s): Varied schedules. Travel Percent: Occasional Overnight: Yes
Requisition ID
2024-144228
Banner
Southeastern Grocers
Category
Store Support / Corporate
Position Type
Hidden (28071)
Full-Time / Part-Time
Full-Time
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