Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Store Merchandise Manager     Job Purpose Job Summary Leads and manages center store department (dry grocery, general merchandise, alcohol, dairy and frozen food) operations and associates to execute company best practices to maximize sales and profitability. Oversees, the processes for inventory control, receiving product, planogram integrity and pricing to ensure efficiency, accuracy and compliance for company policies and municipal/state/federal laws. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean and consistent operating conditions, courteous and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.   Key Performance Indicators Overall Customer Satisfaction OSAT (Grocery) - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. On Shelf Availability - Ensures all processes are followed to allow customers to purchase their needs. Date Check Pro % - Ensures the freshest product for our customers by following all processes to increase sales and decrease shrink, while improving profits. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Manages in-stock conditions, inventory, shrink, pricing, receiving and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance. 30% Department Leadership Delegates authority, responsibility and accountability to managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation. Communicates departments’ progress, financial results, recommendations and training enhancements. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Teaches, coaches and advises department managers on sound decision-making principles and application in daily operations. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store operations are consistent with all aspects of federal, state and company health, safety, and sanitation codes. 15% Associate Leadership Supports the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and supports ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices.  Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability.   Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Store Merchandise Manager     Job Purpose Job Summary Leads and manages center store department (dry grocery, general merchandise, alcohol, dairy and frozen food) operations and associates to execute company best practices to maximize sales and profitability. Oversees, the processes for inventory control, receiving product, planogram integrity and pricing to ensure efficiency, accuracy and compliance for company policies and municipal/state/federal laws. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean and consistent operating conditions, courteous and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.   Key Performance Indicators Overall Customer Satisfaction OSAT (Grocery) - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. On Shelf Availability - Ensures all processes are followed to allow customers to purchase their needs. Date Check Pro % - Ensures the freshest product for our customers by following all processes to increase sales and decrease shrink, while improving profits. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Manages in-stock conditions, inventory, shrink, pricing, receiving and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance. 30% Department Leadership Delegates authority, responsibility and accountability to managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation. Communicates departments’ progress, financial results, recommendations and training enhancements. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Teaches, coaches and advises department managers on sound decision-making principles and application in daily operations. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store operations are consistent with all aspects of federal, state and company health, safety, and sanitation codes. 15% Associate Leadership Supports the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and supports ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices.  Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability.   Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Customer Service Manager     Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals’ skills and abilities for future advancement. This role is responsible for hiring and training execution in the store.  This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.   Key Performance Indicators Overall Customer Satisfaction OSAT (Service) - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning ·       Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag - Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager.   30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires.  Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.   10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability.   Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Customer Service Manager     Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals’ skills and abilities for future advancement. This role is responsible for hiring and training execution in the store.  This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.   Key Performance Indicators Overall Customer Satisfaction OSAT (Service) - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning ·       Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag - Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager.   30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires.  Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.   10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability.   Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Mgr, Deli     Job Purpose Job Summary Manages the daily operations of the deli department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.   Key Performance Indicators Department OSAT - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Sales to Purchase % ·       Ensures the department is profitable by forecasting correctly and ordering as needed. Production Planning Compliance % - Positions the department for strong sales by providing good information into the system to extract the best data out of the system. Essential Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important, and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan and maintained for in-stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality, and value. Offers product samples, answers product questions and offers assistance in finding or suggesting product selection. Ensures customer requests and special orders are fulfilled. 40% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. This role is the subject matter expert for deli. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws, and company guidelines. 20% FINANCIAL: Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes, and performs the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. 20% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 20% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study High School / GED   Language(s) Required Language(s) Preferred English Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Must be 18 years of age Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Knowledge of basic math Ability to handle stressful situations Operate deli equipment (e.g., slicer, fryer, oven, scale, knives, box cutter and pricing gun) according to company guidelines. Proficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.   Environmental Factors Environmental Factors Retail - Deli: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: general hardware tools such as a ladder, pliers, wire cutters, powered cutting equipment, such as a slicers, saws, grinders various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts, includes closing two (2) to three (3) evening (prime time) shifts each week.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Meat Associate Location: Retail Grocery Location Position Overview The meat associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Front End Specialist Location: Retail Grocery Location Position Overview The front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes. This role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards. - Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained. - Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts. - Determine and order an appropriate amount of money for daily business. - Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member. - Ensure discarded or returned merchandise is put up. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Perform cashier and pricing team member duties, as necessary. - Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat. - Perform other job-related duties as assigned. Minimum Qualifications Minimum - Must be at least 18 years of age. - High school diploma or equivalency. - Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred Qualifications - Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Proficient with computer applications used in effectively operating the department. - Strong customer service skills. - Exceptional interpersonal, motivational and communication skills. - High standard of integrity and reliability.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Meat Associate Location: Retail Grocery Location Position Overview The meat associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Mgr, Deli     Job Purpose Job Summary Manages the daily operations of the deli department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.   Key Performance Indicators Department OSAT - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Sales to Purchase % ·       Ensures the department is profitable by forecasting correctly and ordering as needed. Production Planning Compliance % - Positions the department for strong sales by providing good information into the system to extract the best data out of the system. Essential Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important, and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan and maintained for in-stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality, and value. Offers product samples, answers product questions and offers assistance in finding or suggesting product selection. Ensures customer requests and special orders are fulfilled. 40% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. This role is the subject matter expert for deli. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws, and company guidelines. 20% FINANCIAL: Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes, and performs the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. 20% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 20% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School Diploma or Equivalent   Preferred Education Course of Study High School / GED   Language(s) Required Language(s) Preferred English Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Must be 18 years of age Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Knowledge of basic math Ability to handle stressful situations Operate deli equipment (e.g., slicer, fryer, oven, scale, knives, box cutter and pricing gun) according to company guidelines. Proficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.   Environmental Factors Environmental Factors Retail - Deli: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: general hardware tools such as a ladder, pliers, wire cutters, powered cutting equipment, such as a slicers, saws, grinders various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts, includes closing two (2) to three (3) evening (prime time) shifts each week.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Produce Associate Location: Retail Grocery Location Position Overview The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Produce Associate Location: Retail Grocery Location Position Overview The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Overnight Grocery Assoc     Job Purpose Job Summary Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store during overnight hours. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.   Essential Responsibilities Percent Of Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning Offers customers assistance in finding or suggesting product. 70% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines. 10% FINANCIAL: Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. 10% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Required Education Course of Study     Preferred Education Preferred Education Course of Study High School / GED   Language Requirements Language(s) Required Language(s) Preferred English Spanish Relevant Experience Relevant Experience Supervisory Experience 0 -3 yrs minimum   Knowledge, Skills & Abilities Required ·   Must be 18 years of age ·   Authorization to work in the United States or the ability to obtain the same. ·   Successful completion of pre-employment drug testing and background check. ·   Strong customer service skills. ·   Exceptional interpersonal, motivational and communication skills.   Environmental Factors Environmental Factors Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Overnight varied shifts.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Liquor Store Associate     Job Purpose Job Summary This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.   Essential Responsibilities Percent Of Responsibilities Responsibility % Of Time Compliance • Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store. • Deny sale of alcohol or tobacco to underage or intoxicated customers. 50% Customer Excellence • Provides continuous attention to customers' needs. • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner. • Offers product suggestions to customers when appropriate. 25% Operational Excellence • Stocks and rotates department products to ensure freshness and date control. • Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. • Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate. • Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management. 25% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Required Education Course of Study High School / GED   Preferred Education Preferred Education Course of Study High School / GED Diploma Language Requirements Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Relevant Experience Supervisory Experience 0 -3 yrs minimum No Supervisory Experience Knowledge, Skills & Abilities Required • Must be at least 21 year of age. • TIPS Training required prior to position start date. *See Addendum Below. • Ability to read, write, speak, and understand English, and proficiently follow instructions. • Authorization to work in the United States or the ability to obtain the same. • Successful completion of a pre-employment drug test and background check. • Compliance with all company policies and procedures. • High standard of integrity and reliability. • Basic computer skills required to participate in online training. • Customer service skills.. • Ability to work in face-paced and busy environment.   Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent & Overnight Travel Percent Overnight None No   Addendum Required Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Meat Associate Location: Retail Grocery Location Position Overview The meat associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Produce Associate Location: Retail Grocery Location Position Overview The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Offer product suggestions when appropriate. - Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Operate department equipment and tools. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned Qualifications Minimum - Must be 18 years of age. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of intergrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Mgr, Meat & Seafood     Job Purpose Job Summary Manages the daily operations of meat and seafood departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides and is accountable to fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs. Teach, coach and train meat cutters on standards and trim specs. Accountable for fresh meat cutting standards, meat trim, tray weights and ground beef processing and logs. Maintains core assortment and meat case flow-gram. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.   Key Performance Indicators Department OSAT - Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Sales to Purchase % ·       Ensures the department is profitable by forecasting correctly and ordering as needed. Production Planning Compliance % - Positions the department for strong sales by providing good information into the system to extract the best data out of the system. Essential Responsibilities Responsibility % Of Time SERVICE: Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting product. Ensures customer requests and special orders are fulfilled. 40% LEADERSHIP: Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. This role is the subject matter expert for meat and seafood. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws, and company guidelines. 30% FINANCIAL: Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community. 15% COMPLIANCE/SAFETY: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 15% Disclaimer Performs other job-related duties as assigned.   Qualifications Required Education Course of Study High School / GED   Preferred Education Course of Study Bachelor’s degree   Language Requirements Language(s) Required Language(s) Preferred English Spanish Relevant Experience Relevant Experience Supervisory Experience 3 - 6 yrs minimum   Knowledge, Skills & Abilities Required Must be 18 years of age Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Knowledge of basic math Ability to handle stressful situations Knowledge of cutting, traying, wrapping, and labeling Possess adequate knife handling skills and knife speed Proficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.   Environmental Factors Environmental Factors Retail - Meat/Seafood: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: baler/compactor, general hardware tools such as a ladder, pliers, wire cutters, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, various knives, wrapping equipment, automatic meat wrapper, lobster tanks, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts, includes three (3) to four (4) evening (prime time) shifts each week.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Bagger  Location: Retail Grocery Location Position Overview The bagger is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively packages customer purchases and expedites the flow of groceries from checkout lane to customer’s vehicle. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Assist customers in unloading purchases onto the conveyor belt at the checkout. - Pack customer purchases in a manner to prevent damages, carry or push groceries in a shopping cart to the customer’s car and load groceries into the vehicle. - Check the price of merchandise in all departments, as needed. - Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Put up discarded or returned merchandise. - Collect shopping carts from parking lot and other areas and return to designated area. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Meet legal and company policy age requirements to perform job functions. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures.  

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.   Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.  This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. - Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. - Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. - Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. - Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. - Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. - Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. - Maintain confidentiality of information. - Put up discarded or returned merchandise. - Perform cashier associate duties, as necessary. - Perform pricing duties, as necessary. - Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. - Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. - Perform other job-related duties as assigned. Qualifications Minimum - Must be 18 years of age. - High school diploma or equivalency. - Ability to read, write and speak English proficiently. - Ability to understand and follow English instructions. - Authorization to work in the United States or the ability to obtain the same. - Successful completion of pre-employment drug testing and background check. Preferred - Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. - Possess a proficient working knowledge of office, front end systems and equipment. - Possess proficient computer skills. - Possess demonstrated skills in the ability to perform and deliver customer service expectations. - Demonstrate good organizational skills. - High standard of integrity and reliability. Required Behaviors - Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values. - Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. - Business-driven showing passion for the business, delivering results consistently. - Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else. - People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities - Compliance with all company policies and procedures. - Must complete service training within sixty (60) days of position start date.