Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Beverage Specialist
Job Purpose
Job Summary
This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere. This position will drive sales by offering information and guidance to customers and serving beer and wine while customers shop throughout the stores.
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
Compliance
Sells alcoholic beverages according to the standards of both the law and our company. Checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
50%
Operational Excellence
Maintains first-rate retail operations standards throughout the department. Stocks, rotates department products daily, and conducts date checks to ensure freshness of products in accordance with specialized date checking processes. Ensures fresh department discard transactions are performed daily. Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Operates department equipment and tools and ensure they are working appropriately. Monitors machines ensuring enough soda syrup, ice and coffee are available. Ensures signs, prices, and shelf labels are accurate and maintained in all departments. Conducts test scans on categories of merchandise to ensure price accuracy, description, department and taxability. Maintains a well merchandised area and maintains plan-o-grams. Keeps work area clean, orderly and free from safety hazards. Reports faulty equipment and hazards to management.
25%
Customer Experience
Prepares beverages for store patrons, including beer and wine. Completes sales of cups for customers to use for hot and cold drinks. Advises customers on wine, beer and coffee selections and storage. Maintains an efficient and organized method of receiving and processing customer orders. Provides continuous attention to customer needs; greets, assists and thanks customers in a prompt, courteous and friendly manner. Offers product suggestions when appropriate. Use Product knowledge to encourage more food purchases and repeat store visits. Processes customer checkout transactions swiftly and accurately and receive payments by cash, check, debit/credit cards and vouchers. Maintains control over register, and ensure drawer is in balance with total customer receipts.
25%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Required Education
Course of Study
High School / GED
Diploma
Preferred Education
Preferred Education
Course of Study
Some College
Business or related field
Language Requirements
Language(s) Required
Language(s) Preferred
English
English and Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
3 - 6 yrs minimum
No Supervisory Experience
Knowledge, Skills & Abilities Required
• Must be at least 21 years of age.
• TIPS Training required prior to position start date. *See Addendum Below.
• Possess a proficient working knowledge of office, front end systems and equipment. Basic math skills.
• Possess proficient computer skills.
• Compliance with all company policies and procedures.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
Environmental Factors
Environmental Factors
Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
None
No
Addendum
Required Certifications & Trainings:
Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.
Additional Requirements: FSLS Beverage Specialist
Assists in managing pricing integrity to company standards. Resolves pricing problems and price file discrepancies. Supports WD Store Manager in managing target inventory levels and balancing the weekly purchase summaries and maintains records of inventory, invoices, etc., for the store. Enforces store receiving protocols; follows security procedures and control the flow of vendor traffic through the backroom receiving doors during appropriate operating hours. Ensures proper receipt and inspection of DSD merchandise, reviews weekly purchase reports and adjustments, and control inventory levels. Oversees pickup of excess goods and conduct periodic inspections to ensure proper storage. Processes reclaim, damaged and spoiled products according to company policy. Controls the level of unsellable goods. Ensures reclaim is being scanned out daily. Performs inventory transfers with inventory management for all store to store and department to department transfers. Reviews order exceptions and update orders accordingly.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Seafood Associate
Location: Retail Grocery Location
Position Overview
The seafood associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of intergrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Florist
Location: Retail Grocery Location
Position Overview
The florist is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, fresh and appealing product and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Manage inventory, in-stock position, pricing integrity, merchandising, expense control and other operational processes to company standards.
- Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times.
- Design and make floral arrangements for all occasions.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Experience in creating floral arrangements.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Possession of Florist Certification or ability to obtain same within 180 days of placement.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Liquor Store Associate
Job Purpose
Job Summary
This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
Compliance
• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.
50%
Customer Excellence
• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.
25%
Operational Excellence
• Stocks and rotates department products to ensure freshness and date control.
• Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.
25%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Required Education
Course of Study
High School / GED
Preferred Education
Preferred Education
Course of Study
High School / GED
Diploma
Language Requirements
Language(s) Required
Language(s) Preferred
English
English and Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
0 -3 yrs minimum
No Supervisory Experience
Knowledge, Skills & Abilities Required
• Must be at least 21 year of age.
• TIPS Training required prior to position start date. *See Addendum Below.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills..
• Ability to work in face-paced and busy environment.
Environmental Factors
Environmental Factors
Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
None
No
Addendum
Required Certifications & Trainings:
Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Deli Associate
Location: Retail Grocery Location
Position Overview
The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Cashier Associate
Location: Retail Grocery Location
Position Overview
The cashier associate is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual maintains financial responsibility in his/her service lane.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Listen to and appropriately escalate customer concerns to management with a positive attitude.
- Manage lane according to service standards.
- Inform customers of specials and promotions as requested by company or store management
- Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Put up discarded or returned merchandise.
- Return carts to shopping cart corral.
- Assist in training new cashiers.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Meet legal and company policy age requirements to perform job functions.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Deli Associate
Location: Retail Grocery Location
Position Overview
The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Seafood Associate
Location: Retail Grocery Location
Position Overview
The seafood associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of intergrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Receiving Specialist
Job Purpose
Manages the daily operations and process of receiving merchandise shipments, while maintaining inventory levels and ensuring the security of the receiving area and backroom storage. Manages all transactions with third party vendors, reviews and reports invoice differences and escalates issues as needed. . Increases customer confidence, loyalty and trust by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
KeyPerformanceIndicators(KPI)-WhatSuccessLooksLike
OSAT (Availability) - Overall customer Satisfaction. POS surveys. Percentage of reward card customers rating their trip an 8, 9, or 10, on a 0-10 scale in the availability driver questions.
Total Store Supplies - Supplies as a % to sales vs budgeted supplies as a % to sales.
EssentialResponsibilities-What'sExpectedofMe
Responsibility % Of Time
SERVICE: 40%
Creates an environment that enables customers to feel welcome, important and appreciated increasing confidence and loyalty. Manages Direct Store Delivery (DSD) ad plan, inventory and ensures merchandising is aligned with CMA requirements and current merchandising plan and maintained for in-stock conditions. Ensures the backroom, coolers, and freezers are organized and free of debris and the supply depot is maintained. Reports any invoice overages or shortages.
FINANCIAL: 35%
Ensures financial accuracy of all invoices. Completes daily and weekly administrative tasks (communications, online training, etc.) Maintains inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for accuracy, quality and freshness and takes appropriate action with those items. Assist in the planning, and organizing of the inventory process. Manages the supply inventory to ensure in-stock of approved supplies, and do so within the given budget.
LEADERSHIP: 15%
Promotes trust and respect among associates by collaborating, promoting teamwork,
and communicating company, department, and job specific information. Supports department managers in managing target inventory levels and balancing the weekly purchase summaries; maintain records of inventory, invoices, etc., for all departments. Adheres to all local, state, and federal laws, and company guidelines.
COMPLIANCE/SAFETY: 10%
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
Disclaimer
Performs other job-related duties as assigned.
Qualifications
RequiredEducation Course of Study
N/A
PreferredEducation Course of Study
High School / GED
Relevant Experience Supervisory Experience
3 - 6 years minimum No Experience Required
Language(s)Required Language(s) Preferred
English English & Spanish
Knowledge, Skills & Abilities Required
•Must be 18 years of age
•Authorization to work in the United States or the ability to obtain the same.
•Successful completion of pre-employment drug testing and background check.
•Strong customer service skills.
•Exceptional interpersonal, motivational and communication skills.
•Knowledge of basic math
•Ability to handle stressful situations
•Proficient with computer applications used in effectively operating the department.
EnvironmentalFactors
Department
EnvironmentalFactors
Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.
Travel Requirements
Travel Percent Overnight
None No
Shift
Varied
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
The Liquor Store Manager will manage the daily operations of their assigned department. This position is accountable for the profit and loss (P&L) for their department and must use their leadership and merchandising skills to manage product levels and make sound business decisions. In addition, this position is responsible for increasing guest confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere in the department.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Customer Service Associate FT
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Liquor Store Associate
Job Purpose
Job Summary
This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
Compliance
• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.
50%
Customer Excellence
• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.
25%
Operational Excellence
• Stocks and rotates department products to ensure freshness and date control.
• Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.
25%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Required Education
Course of Study
High School / GED
Preferred Education
Preferred Education
Course of Study
High School / GED
Diploma
Language Requirements
Language(s) Required
Language(s) Preferred
English
English and Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
0 -3 yrs minimum
No Supervisory Experience
Knowledge, Skills & Abilities Required
• Must be at least 21 year of age.
• TIPS Training required prior to position start date. *See Addendum Below.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills..
• Ability to work in face-paced and busy environment.
Environmental Factors
Environmental Factors
Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
None
No
Addendum
Required Certifications & Trainings:
Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Produce Associate
Location: Retail Grocery Location
Position Overview
The produce associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of intergrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Overnight Grocery Assoc
Job Purpose
Job Summary
Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store during overnight hours. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
SERVICE:
Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning Offers customers assistance in finding or suggesting product.
70%
LEADERSHIP:
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines.
10%
FINANCIAL:
Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
10%
COMPLIANCE/SAFETY:
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
10%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Required Education
Course of Study
Preferred Education
Preferred Education
Course of Study
High School / GED
Language Requirements
Language(s) Required
Language(s) Preferred
English
Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
0 -3 yrs minimum
Knowledge, Skills & Abilities Required
· Must be 18 years of age
· Authorization to work in the United States or the ability to obtain the same.
· Successful completion of pre-employment drug testing and background check.
· Strong customer service skills.
· Exceptional interpersonal, motivational and communication skills.
Environmental Factors
Environmental Factors
Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
Occasional
No
Shift(s)
Overnight varied shifts.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Mgr, Produce & Floral
Job Purpose
Job Summary
Manages the daily operations of produce and floral departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.
Key Performance Indicators
Department OSAT
- Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
Sales to Purchase %
· Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
- Positions the department for strong sales by providing good information into the system to extract the best data out of the system.
Essential Responsibilities
Responsibility
% Of Time
SERVICE:
Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting product. Ensures customer requests and special orders are fulfilled.
40%
LEADERSHIP:
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manages their performance and development. This role is the subject matter expert for produce and floral. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws, and company guidelines.
30%
FINANCIAL:
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes, and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community.
20%
COMPLIANCE/SAFETY:
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
10%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Course of Study
High School / GED
Preferred Education
Course of Study
Bachelor’s degree
Language Requirements
Language(s) Required
Language(s) Preferred
English
Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
3 - 6 yrs minimum
Knowledge, Skills & Abilities Required
Must be 18 years of age
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Strong customer service skills.
Exceptional interpersonal, motivational and communication skills.
Knowledge of basic math
Ability to handle stressful situations
Proficient with computer applications used in effectively operating the department.
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
Environmental Factors
Environmental Factors
Retail - Produce: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: general hardware tools such as a ladder, pliers, wire cutters, floral equipment including helium tank, cutting implements, heat shrink dryer, Ice machine, shovel, produce equipment including watering machine, pineapple corer, various knives, wrapping equipment Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
Occasional
No
Shift(s)
Varied shifts, includes three (3) to four (4) evening (prime time) shifts each week.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Mgr, Meat & Seafood
Job Purpose
Job Summary
Manages the daily operations of meat and seafood departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides and is accountable to fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs. Teach, coach and train meat cutters on standards and trim specs. Accountable for fresh meat cutting standards, meat trim, tray weights and ground beef processing and logs. Maintains core assortment and meat case flow-gram. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.
Key Performance Indicators
Department OSAT
- Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
Sales to Purchase %
· Ensures the department is profitable by forecasting correctly and ordering as needed.
Production Planning Compliance %
- Positions the department for strong sales by providing good information into the system to extract the best data out of the system.
Essential Responsibilities
Responsibility
% Of Time
SERVICE:
Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting product. Ensures customer requests and special orders are fulfilled.
40%
LEADERSHIP:
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Works with store leadership to hire associates as needed and manage their performance and development. This role is the subject matter expert for meat and seafood. Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state and federal laws, and company guidelines.
30%
FINANCIAL:
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy. Merchandises the department consistent with company guidelines to maximize sales, minimize shrink, and cater to the community.
15%
COMPLIANCE/SAFETY:
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
15%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Course of Study
High School / GED
Preferred Education
Course of Study
Bachelor’s degree
Language Requirements
Language(s) Required
Language(s) Preferred
English
Spanish
Relevant Experience
Relevant Experience
Supervisory Experience
3 - 6 yrs minimum
Knowledge, Skills & Abilities Required
Must be 18 years of age
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Strong customer service skills.
Exceptional interpersonal, motivational and communication skills.
Knowledge of basic math
Ability to handle stressful situations
Knowledge of cutting, traying, wrapping, and labeling
Possess adequate knife handling skills and knife speed
Proficient with computer applications used in effectively operating the department.
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
Environmental Factors
Environmental Factors
Retail - Meat/Seafood: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: baler/compactor, general hardware tools such as a ladder, pliers, wire cutters, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, various knives, wrapping equipment, automatic meat wrapper, lobster tanks, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.
Travel Percent & Overnight
Travel Percent
Overnight
Occasional
No
Shift(s)
Varied shifts, includes three (3) to four (4) evening (prime time) shifts each week.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Deli Associate
Location: Retail Grocery Location
Position Overview
The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Deli Associate
Location: Retail Grocery Location
Position Overview
The deli associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.