Overview
Job Purpose |
This role is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer service, consistent operating conditions, and a friendly atmosphere. | |
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Essential Responsibilities |
Responsibility | % Of Time | Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Offer product suggestions when appropriate. | 40% | Stock and rotate department products efficiently and safely to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Operate department equipment and tools. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Work both independently and with a team executing all tasks as directed. | 40% | Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. | 10% | E-Commerce orders: Assisting customers with pickup order, ensuring order accuracy and delivering to customers vehicle | 10% |
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Disclaimer | Performs other job-related duties as assigned. |
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Qualifications |
Required Education | Required Education | Course of Study | N/A | |
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Preferred Education | Preferred Education | Course of Study | High School/GED | |
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Relevant Experience | Relevant Experience | Supervisory Experience | 0-3 Years Minimum | |
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Language Requirements | Language(s) Required | Language(s) Preferred | | English & Spanish |
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Knowledge, Skills & Abilities Required | | - Ability to communicate, understand and follow English instructions Authorization to work in the United States or the ability to obtain the same.
- Compliance with all company policies and procedures.
- High standard of integrity and reliability.
- Basic computer skills are required to participate in online training.
- Knowledge of customer service fundamentals and experience supporting a people-first culture across the store
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Knowledge, Skills & Abilities Preferred | - Experience in retail grocery business fundamentals: Inventory management, and process efficiency and improvement
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Location and Travel Requirements |
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Travel Percent, Overnight & Motus | Travel Percent | Overnight | Motus Eligible | None | No | No |
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